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CRM● LIVEModule 49

Products & Services

Business Catalog — Products, Services, Packages & AI Context

Full catalog for your products and services with pricing, packages and bundles. Gives AI agents the business context they need to sell and support accurately.

What is Products & Services?

Products & Services is the business data layer that powers everything commercial in HiT OS. Define your services with descriptions, pricing tiers and delivery specs. Create product listings with images, categories and stock status. Bundle products and services into packages for easy quoting. The real power is the AI Context layer — when an AI agent receives a question about pricing, availability or features, it queries your catalog in real time and provides an accurate, up-to-date answer. No more AI making up prices or features. Every deal, invoice and proposal pulls product data from this single source of truth.

Key Capabilities
Services catalog with pricing tiers
Products listing with categories and images
Packages and bundle composer
AI business context — agents quote accurate prices
Single source of truth for deals and invoices
Category and tag organisation

How It Works

01
Add your services with descriptions and pricing
02
Create product listings with categories and images
03
Build packages that bundle products and services together
04
AI agents automatically reference your catalog when answering questions
05
Deals and invoices pull pricing from the catalog

Frequently Asked Questions

How does this help AI agents?

AI agents query the catalog before answering pricing, availability or feature questions — so they give accurate, real-time answers instead of guessing.

Is this required for CRM to work?

No, but it enhances the CRM significantly. Without it, deals and invoices require manual pricing entry.

Can I create service packages?

Yes. The bundle composer lets you combine any mix of products and services into a single package with custom pricing.

Works Best With

Products & Services connects natively with these modules — install them together for the full automated workflow.

Ready to use Products & Services?

Products & Services is live. Enter the HiT OS platform, install it from the App Store and activate it in minutes.