Professional Call Center with IVR & Agent Workspace
A full call center inside HiT OS — call queue, automatic distribution, IVR builder, call recording, agent workspace and CRM caller ID.
Call Center transforms your business phone lines from chaotic to professional. When a call comes in, the system identifies the caller from CRM, shows their full history and routes the call to the right agent. IVR Builder lets you create phone menus without code — "Press 1 for sales, 2 for support". Agents work from a dedicated workspace showing caller info, call history and quick action buttons. Every call is recorded (with consent) and logged to CRM. Outbound Campaigns let you dial a list of contacts automatically. Managers see a live dashboard with queue depth, average wait times and agent performance.
Call Agent is an AI that handles calls autonomously. Call Center is the infrastructure for managing human agents — queues, routing, recording, IVR.
Yes. IVR can route to AI Call Agent for initial handling, then escalate to humans when needed.
VoIP providers will be supported at launch. Exact provider list will be confirmed.
Call Center connects natively with these modules — install them together for the full automated workflow.
We are building Call Center right now. Enter the platform to see what is live today — and get notified the moment this launches.