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Commerce🚀 COMING SOONModule 28

Order Management

All Orders from Every Channel — One Dashboard

Unified order dashboard — website, WhatsApp, phone, Instagram. Track status, handle returns and notify customers automatically via WhatsApp.

What is Order Management?

Order Management gives you a single view of every order regardless of source. Orders from your e-commerce store sync automatically. Phone and WhatsApp orders are created manually or by AI. Each order moves through a visual status pipeline — New → Confirmed → Preparing → Shipped → Delivered. Return management handles refunds and exchanges. Customer notifications fire automatically via WhatsApp or SMS when order status changes. The AI Commerce capability lets your WhatsApp Agent take orders conversationally — "I want 3 boxes of X" → order created in the system.

🚀This feature is currently in development. Enter the platform and install it from the App Store the moment it launches.
Key Capabilities
Unified order dashboard from all channels
Visual status pipeline — New to Delivered
Manual order creation for phone/WhatsApp sales
AI-powered WhatsApp order capture
Return & refund management
Auto WhatsApp notifications on status change

How It Will Work

01
Orders flow in from your store, WhatsApp, phone or manual entry
02
Each order appears in the unified dashboard with contact info
03
Move orders through the status pipeline as you process them
04
Customers receive automatic WhatsApp/SMS notifications
05
Handle returns and refunds from the same dashboard

Frequently Asked Questions

Can customers order via WhatsApp?

Yes. With the WhatsApp Agent connected, customers can order conversationally and the system creates the order automatically.

Does it send tracking notifications?

Yes. When connected to Delivery & Logistics, tracking codes and status updates are sent via WhatsApp automatically.

Can I create orders manually?

Yes. For phone orders or walk-in sales, you can create orders manually linked to a CRM contact.

Works Best With

Order Management connects natively with these modules — install them together for the full automated workflow.

Order Management is coming soon.

We are building Order Management right now. Enter the platform to see what is live today — and get notified the moment this launches.