1. Introduction
HiT CRM ("we", "us", "our") is a business management platform operated by High Tech Business Solutions. This privacy policy explains how we collect, use, and protect your personal data when you interact with our platform, including our WhatsApp Business integration, Instagram Business integration, and CRM services.
2. Data We Collect
When you communicate with us or use our services, we may collect:
2.1 WhatsApp Data
- Your name and phone number (as provided by WhatsApp)
- Message content and timestamps
- Media files you send (images, documents, videos)
- Delivery and read status of messages
2.2 Instagram Data
- Your Instagram username, profile name, and profile picture URL
- Instagram User ID (IG-scoped ID)
- Direct message content and timestamps
- Comments on posts and replies
- Post engagement data (likes, comments count)
- Media you share via Instagram Direct Messages
2.3 Facebook Login Data
- Facebook User ID (used for authentication only)
- Name associated with your Facebook account
- Facebook Page information (Page ID, Page name) linked to Instagram Business accounts
- OAuth access tokens (encrypted and stored securely)
2.4 Content Publishing Data
- Posts and stories you create and publish through our platform
- Captions, hashtags, and media associated with published content
- Scheduling information for future posts
- Publishing status and analytics data
3. How We Use Your Data
We use your data to:
- Respond to your inquiries and provide customer support via WhatsApp and Instagram
- Manage leads and business relationships
- Publish content to Instagram on your behalf (posts, stories)
- Manage comments on your Instagram posts
- Improve our services and communication
- Send relevant business information when requested
- Provide analytics and engagement insights
4. Data Storage & Security
Your data is stored securely on Supabase (PostgreSQL) with encryption at rest and in transit. OAuth tokens from Meta (Facebook/Instagram) are encrypted before storage. We implement industry-standard security measures to protect your information. Access to data is restricted to authorized personnel only.
5. Data Sharing
We do not sell your personal data. We may share data with:
- Meta Platforms, Inc. (for WhatsApp and Instagram message delivery, content publishing, and comment management via the Graph API)
- Supabase (our database provider)
- Vercel (our hosting provider)
- Service providers necessary for business operations
6. Meta Platform Data Use
Our use of information received from Meta APIs (including Facebook Login, Instagram Graph API, and WhatsApp Business API) adheres to the Meta Platform Terms. Specifically:
- We only access data necessary for the features you choose to use
- We do not transfer Meta platform data to data brokers or advertising networks
- We do not use Meta data for surveillance purposes
- Instagram content publishing is only performed with your explicit authorization
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Disconnect your Instagram or Facebook account at any time
- Revoke OAuth permissions through your Facebook/Instagram settings
- Request complete data deletion (see our Data Deletion Policy)
To exercise these rights, contact us at [email protected].
8. Data Retention
We retain your data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When you disconnect your Instagram or Facebook account, associated OAuth tokens are immediately invalidated. Conversation history and published content records may be retained for up to 12 months after disconnection unless you request earlier deletion.
9. Changes to This Policy
We may update this privacy policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page.
10. Contact Us
For questions about this privacy policy, contact us at:
Email: [email protected]
Website: hit.land
Company: High Tech Business Solutions