HiT OS

HiT Land LTD, company number 14117142, registered in England and Wales

HiT OS Cancellation and Refund Policy

Last updated 12 November 2026

This Cancellation and Refund Policy outlines the terms governing cancellations, refunds, and credits for HiT OS (os.hit.land), operated by HiT Land LTD ("HiT Land", "we", "us", or "our"), incorporated in England and Wales under company number 14117142, with registered address at 2 Frederick Street, Kings Cross, London WC1X 0ND, United Kingdom.

Because HiT OS is a B2B business software service, all purchases and subscriptions are governed strictly by commercial terms.

1. Subscriptions (Starter, Growth, Business)

1.1. Cancel Anytime: You may cancel your monthly or annual subscription at any time directly through your HiT OS account billing settings or by contacting [email protected].

1.2. Access Until Period End: When you cancel your subscription, cancellation becomes effective at the end of your current paid billing period (month or year). You will retain full access to your paid tier features and rollover plan credits until that date.

1.3. No Prorated or Partial Refunds: We do not provide refunds, prorated credits, or fee adjustments for partially used billing cycles or early cancellations, except where expressly required by applicable statutory law. If an annual plan renewed by mistake, you may ask for a full refund of that renewal within 14 days of the renewal date, provided the credits of the renewal period have not been used.

2. Credit Packs and Wallets

2.1. Unused Credit Packs (14-Day Window): One-time credit packs purchased on the platform are eligible for a full refund within fourteen (14) days from the transaction date, provided that none of the credits from the purchased pack have been consumed or deducted.

2.2. Used Credit Packs: Once any portion of a purchased credit pack has been used or consumed for AI generation, messaging, or voice features, the entire credit pack is strictly non-refundable.

2.3. Plan Rollover, Gift, and Daily Free Credits:

  • Free credits allocated daily on the Free Plan expire at day end and hold zero monetary value.
  • Promotional or gift credits hold zero cash value, cannot be exchanged for cash, and are non-refundable.
  • Rollover credits associated with paid subscriptions expire upon the effective closure or termination of your account.

3. How to Request a Refund

If you are eligible for a refund under Section 2.1 above (or believe an incorrect billing charge occurred), follow these steps:

  1. Email Us: Send an email to [email protected] with the subject line: Refund Request - [Your Company Name].
  2. Provide Details: Include your account email, the Stripe transaction or invoice ID, the date of purchase, and the reason for the request.
  3. Processing: We will review your request within three (3) business days. Approved refunds will be credited back to the original payment method via Stripe within 5 to 10 business days, depending on your financial institution.

4. Payment Disputes and Chargebacks

We strongly encourage you to contact us directly at [email protected] before initiating a payment dispute or chargeback with your bank or credit card issuer. In the event of an unjustified chargeback, your HiT OS account and associated API integrations may be suspended pending resolution.

5. Contact Information

For any questions regarding billing, cancellations, or refunds, please contact:

  • Company: HiT Land LTD (Company No. 14117142)
  • Registered Address: 2 Frederick Street, Kings Cross, London WC1X 0ND, United Kingdom
  • Email: [email protected]